Manage or delete your Qualflare account

Edit your Qualflare profile and photo, find each account page, set cookie preferences, delete your account, and see when an unused account is deactivated.

In Qualflare, your account holds your profile and sign-in methods for every workspace you belong to; you manage it under Account, and Delete Account signs you out everywhere at once and erases the account 30 days later.

Before you begin

You need no role: every signed-in member has these pages. To open them, click your avatar in the top-right corner of the app and select Account.

Account pages

The Account page lists its pages in four groups:

Group	Page	What it holds	Docs
Account	Profile	Your name, profession and photo, and Delete Account	Edit your profile
Account	Connected Accounts	GitHub and Google sign-in	Connected accounts
Account	Update Password	Your password	Change your password
Preferences	Analytics & Privacy	Cookie preferences	Set cookie preferences
Security	Two-Factor Authentication	Your authenticator app and recovery codes	Two-factor authentication
Security	Passkeys	Your passkeys	Passkeys
Security	Sessions	Where you're signed in	Manage active sessions
Access	Invitations	Project invitations waiting for you	Accept an invitation

Edit your profile

Open Account > Profile.
Set First Name (at least 2 characters), Last Name and Profession.
Click Save Profile.

To change your photo, click it at the top of the Profile page and choose a PNG, JPEG, WebP or GIF image under 5 MB. Your email address shows on the Profile page, but it has no field to change it.

Open Account > Analytics & Privacy, and under Cookie Preferences select Manage Preferences to choose which cookies and tracking technologies the app uses. The Cookie Policy lists the cookies, and section 7 of the Privacy Notice describes what product analytics collects.

Delete your account

Delete Account deactivates your account at once and signs you out everywhere. After 30 days Qualflare permanently erases it, with your profile, sign-in methods, access tokens, workspace memberships and Quo conversations. Access tokens you created stop working right away, so CI pipelines that use them fail. To stop the erasure, contact support before the 30 days end.

Open your profile

Open Account > Profile, and click Delete Account on the Delete Account card at the bottom of the page.

Type your email address

In the dialog, type your account's email address to confirm.

Confirm the deletion

Click Delete Account. Qualflare signs you out and shows Your account has been deactivated and will be permanently erased in 30 days.

If you hold the Owner role in a workspace, Qualflare refuses until you delete the workspaces you own: see Delete projects and the workspace.

Inactive accounts are deactivated

If you don't sign in, use a session or use an access token you created for 45 days, Qualflare emails you Your account will be deactivated on <date>. If the account is still unused after that warning, Qualflare deactivates it at 60 days. An account that holds the Owner role in any workspace is never deactivated this way. Only support can restore a deactivated account: see Getting Help.

Troubleshoot

Message	What to do
`Please choose a PNG, JPEG, WebP, or GIF image.`	Choose an image in one of those formats
`Image is too large. Please choose a file under 5 MB.`	Choose a smaller image
`You must transfer or delete all workspaces you own before deleting your account.`	You hold the Owner role in a workspace. Select Go to your workspaces, delete the workspaces you own, then delete your account
`This account has been deactivated. To restore it, contact support from the email address the account uses.`	Email support from that address. If you deleted the account yourself, do it within 30 days, before it's permanently erased

Next steps

Account security: second factors, passkeys, sessions and your password
Accept an invitation: join a project you were invited to
Archive and delete: what each delete removes
Getting Help: contact support

Manage your account